Need more help?
If you still have questions, contact us via the form below. We try to answer every ticket within 24 hours.
Support
We try to provide the best support for our customers. Please follow the instructions in the mail you’ve received after purchase. If you have further questions, please have a look into the FAQ on this page. If you can’t find an answer, please send us an email!
FAQ
You might find a good answer here.
Where can I find Infinite Color Panel?
The Infinite Color Panel has it’s own site! Go check it out here:
https://infinitecolorpanel.com
If you are looking for Support or Downloads for the Infinite Color Panel, please contact hello@infinitecolorpanel.com
Can I use this on both windows and mac?
This panel is for both operating systems, you’ll need the zxp-installer according to your OS.
Where can I find the infinite panels in Photoshop?
After installation and restart of Photoshop, you’ll find the panel in Photoshop -> Windows -> Extensions
Which Photoshop versions are supported?
The Infinite Texture Panel requires Photoshop CC2019 or later versions. There is no way to install the Panel in earlier versions unfortunately.
Am I allowed to use the Infinite Visualizer panel on all my computers?
The licence covers up to 3 personal computers. If you need more, please contact us for upgrade options.
Do I need a fast computer in order to use the Visualizer?
Computer speed is not as important as you might think. Basically the part that takes most of the time is Photoshop placing the Smart Object / Adjustment Layer (and that’s the part where a fast computer is helpful). The heavy AI processing is done online, so it’s unrelated to your local machine.
Am I allowed to use the loaded images/looks in commercial productions?
Absolutely Yes!
Our Commercial License gives you the right to use any loaded Image in a personal or commercial project for yourself or a client, but the item cannot be resold or redistributed on its own, or used in a product offered for sale where the item contributes to the core value of the product being sold.
Here’s what the License allows for each item loaded:
- Personal or commercial use
- Be used for yourself or on behalf of a client
- On its own, or as part of a new work
- When used as part of a new work, there’s no limit to the number of copies of the new work that can be distributed so long as the copies are not offered for sale
- Cannot be sublicensed, resold, shared, transferred, or otherwise redistributed on its own (even for free)
- Cannot be used in a product offered for sale where the item contributes to the core value of the product being sold.
RAWexchange reserves the right to add or remove images at any time without prior notice.
You are not allowed to use the files to create work that is pornographic or hate propoganda.
Is a permanent internet connection necessary when using the Visualizer?
Infinite Texture and Infinite Looks require permanent internet connection as all content is delivered from our servers.
The other extensions require just a quick key check every 30 days.
Is this a subscription?
No, it’s a one time payment, you’ll get lifetime access.
Additionally, we offer an installment payment. You pay a slightly higher price in 12 monthly installments, afterwards it’s all yours.
Installment payments are not refundable.